Q: I got the purchase email from you, what should I do?
A: The link you received will be disabled after few days, so ensure that you download the installers straight away. Please note, we ask that you keep this link, when updates are released it will be temporarily activated again and you'll be able to use it to download the latest updates. Save your link for your convenience!
Q: How do I download updates?
A: When there is a new version, you will be alerted to that fact, and your download link will be activated again for you download the latest update.
Q: What's your update policy?
A: Updates for existing versions (v1.0.001, v1.0.002, etc) are of course free to download. These include updates to fix bugs, streamline internal processes, increase speed, etc. When a product is upgraded to an all new version (v2.x to v3.x, for example), you will be able to purchase the upgrade if you choose to. Major upgrades denote significant functionality upgrades or interface changes, and will be announced accordingly.
Q: The plugin doesn't work, what should I do?
A: First, verify the plugin is installed correctly. look on the Filter menu in Photoshop. You should see the NBP menu option and inside it you should see the product name(s) you purchased. Note these "filters" are the core processing aspect of the plugins, and should not be called – we simply want you to confirm that they exist under the Filters menu. The actual plugin panels should be launched via the Window -> Extensions. If you have restarted Photoshop after the installation process completed, and you still do not see the NBP plugin(s) in these areas inside Photoshop, the installation did not succeed.
Q: I decided to be a risk taker and selected the plugin in the Filter menu anyway – and nothing happens. That normal?
A: Totally normal, and also not going to get you up and running. The plugin panels should be launched from Window -> Extensions.
Q: I double click the installer on Windows and I see "Windows Defender SmartScreen prevented...". Should I be scared?
A: Not at all. This is just Windows being extra protective against viruses and other malware. You can simply tell Windows to "Run Anyway" and you should be good to go. So if you see this screen, don't panic:
Simply click "More info" and allow it to run anyway (see screen shot below):
Also, the Publisher listed as Davide Barranca – no worries there. He is our Plugins team UI developer/coder. :)
Q: Well ok but I am on a Mac, and it still tried to stop me from installing - should I be scared?
A: Also not at all. Check out the video below for how to get around that (on most Mac OS versions):
Q: I'm super techy, and I am still concerned about your software being a virus – got any proof?
A: You're a smart user, if not an overly worried one, but no problem! Check out NBP Freqsep Windows Installer Virus Scan and NBP Freqsep Mac OS Installer Virus Scan if it helps assuage your fears. Furthermore, if I knowingly route around a virus into the industry, my career is over and jail time is in my future. You definitely have my word that the installation is safe!
Q: I'm using a supported configuration (operating system + Photoshop) and things don't work – why?
A: We always test our products on multiple supported configurations. Please verify you have the latest update of Windows / MacOS / Photoshop versions. For instance, on Windows 7 we only support Windows 7 + SP1. On Photoshop CC 2014 there are known Adobe bugs in the first versions of CC14 and the plugin panels work only on CC 2014.2, and newer. So keep your software up to date (It also important for security). If you have have Photoshop CC xxxx, make sure it is the latest version available.
Q: Will these plugins work in Adobe Lightroom?
A: Photoshop and Lightroom are entirely different applications, and the NBP series of plugins are designed to be advanced tools tailored towards high-end retouching workflows. In other words, they are designed for Photoshop to utilize approaches and techniques that are unique to Photoshop.
Q: Is there an NBP Plugins Support Group or Forum?
A: Sure is. We are on Facebook at Nino Batista Retouching Reserve. The Group is ideal for not only helping you answer questions on anything regarding NBP Plugins, but also for showcasing your retouching work, networking with other photographers, and getting critique on your latest projects.
Q: Can I email someone if I still have technical questions?
A: You sure can! Try us at firstname.lastname@example.org